Refund Rules

DevCRUD Refund Rules

Hi, we're DevCRUD and welcome to the DevCRUD Market Refund Rules. These rules outline what you can expect from items you buy. To provide a transparent approach to refunds giving you a great platform experience and a "fair go" .

You will be entitled to a refund if:
  • Item is "Not as presented"

    • An item is "not as presented" if it is materially different from the item description or preview. when it comes to the features and functionality of items. If it turns out the item is "not as presented".

  • Item doesn't work the way it should

    • If an item doesn't work the way it should and it can't easily be fixed, This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place.

  • Item has a security vulnerability

    • If the item contains a security vulnerability that is not patched in an appropriate timeframe.

  • Items that have not been downloaded

    • If you have not downloaded a purchased item within 3 months from the date of purchase, We think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven't downloaded the item.

You will not be giving a refund

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • You don't want it after you've downloaded it.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought an item by mistake.
  • You do not have sufficient expertise to use the item
  • You ask for goodwill, or
  • You can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation)

DevCRUD Refund Rules: Effective date 12th March 2018